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CompTIA Project+ Certification Exam 認定 PK0-005 試験問題 (Q44-Q49):
質問 # 44
Which of the following software programs would be best to use to store information related to business transactions?
- A. Content management system
- B. Record management system
- C. Customer relationship management
- D. Enterprise resource planning
正解：D
解説：
Enterprise resource planning (ERP) software is a type of software that integrates various business functions and processes, such as accounting, finance, inventory, sales, purchasing, human resources, and more. ERP software helps businesses store, organize, and manage information related to business transactions, such as invoices, payments, orders, receipts, and reports. ERP software also provides real-time data analysis, reporting, and forecasting capabilities12.
質問 # 45
Defects associated with project deliverables have been reported. The project team needs to find the cause of the defects. Which of the following tools should the project team use to find the cause?
- A. Pareto chart
- B. Kanban board
- C. Decision tree
- D. Ishikawa diagram
正解：D
解説：
An Ishikawa diagram is a tool that the project team should use to find the cause of the defects associated with project deliverables. An Ishikawa diagram, also known as a fishbone diagram or a cause-and-effect diagram, is a graphical tool that shows the possible causes of a problem or effect using a fishbone-like structure. An Ishikawa diagram can help to identify and analyze the root causes of defects or issues and find solutions to prevent or eliminate them.
質問 # 46
Which of the following tools is best to use for storing lessons learned?
- A. Content management system
- B. Whiteboard
- C. Workflow platform
- D. Wiki knowledge base
正解：D
解説：
A wiki knowledge base is a collaborative online platform that allows users to create, edit, and share information about a specific topic or domain1. A wiki knowledge base is best to use for storing lessons learned because it enables easy access, retrieval, and update of the lessons learned by project teams and stakeholders2. A wiki knowledge base can also support keyword search, version control, and linking of related documents3. A wiki knowledge base is different from a whiteboard, which is a physical or digital board that can be used for brainstorming, sketching, or presenting ideas; a content management system, which is a software application that allows users to create, manage, and publish digital content; and a workflow platform, which is a software tool that automates and streamlines business processes4. References = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 14: Closing the Project, page 403; Capturing Lessons Learned in Project Management [2023] * Asana, Different types of lessons learned sessions and Lessons Learned Process in Project Management sections; Project Management Lessons Learned | Smartsheet, What Are Lessons Learned in Project Management? and Lessons Learned Process in Project Management sections; How to Do Lessons Learned in Project Management, Store and Retrieve sections.
質問 # 47
During the execution phase, user accepted testing failed; nonetheless, the vendor PM is insisting that the program manager approve the invoice for this phase. Which of the following actions should the Program manager take?
- A. Schedule a call with the vendor PM and vendor executive to review the statement of work.
- B. Approve the invoice to avoid damaging the relationship with the vendor.
- C. Escalate the issue with the project sponsor and ask for assistance in managing the situation.
- D. Work with the vendor to achieve a compromise that benefits everyone.
正解：A
解説：
The program manager should schedule a call with the vendor PM and vendor executive to review the statement of work (SOW), which is a document that defines the scope, deliverables, timeline, quality, and payment terms of the project. The program manager should clarify the expectations and criteria for user acceptance testing (UAT), which is a process of verifying that the system meets the user'srequirements and expectations. The program manager should also discuss the reasons for the UAT failure and the corrective actions needed to resolve the issues. The program manager should not approve the invoice until the UAT is successfully completed, as this would compromise the quality and value of the project. The program manager should also not escalate the issue or work on a compromise without first reviewing the SOW and communicating with the vendor12.
質問 # 48
A project implementation partner and the project manager disagree about completed requirements. The project manager shows the project requirements as 70% complete. The implementation partner validates that all requirements were completed. Which of the following would clarify what the project implementation partner was contractually expected to complete?
- A. RFQ
- B. RFI
- C. WBS
- D. SOW
正解：D
解説：
Explanation
The statement of work (SOW) would clarify what the project implementation partner was contractually expected to complete after disagreeing with the project manager about completed requirements. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule.
A SOW can help to establish a common understanding and agreement between the client and the service provider on what needs to be done and how it will be done.
質問 # 49
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