The 12000 series of errors in QuickBooks can arise while updating the application or the payroll feature, and the QuickBooks error 12002 is one of the most common one of the series. The error code can get triggered due to poor internet connectivity or issues with the internet setup. If you are getting the QuickBooks error code 12002, you can use the reasons and solutions provided below to address it once and for all.
If you are having difficulty understanding the steps or resolving the error message on your own, you can reach out to us at 1.855.738.2784 to get professional help from our technical support team.

QuickBooks Desktop Error 12002: Possible Scenarios & Causes

If you are getting the QuickBooks error message 12002, you might be encountering the main reasons and triggers mentioned below –
  1. The SSL settings are incorrect or misconfigured, which is preventing users from getting full access to running the updates.
  2. You are not using Internet Explorer as the default browser for downloading the latest QB and payroll updates in your system.
  3. There is a network time-out error, or the network keeps freezing while trying to download the payroll updates in QB.
  4. Windows firewall or an internet security application is preventing QuickBooks from running the update process by creating a blockage.
  5. Your internet connection is weak, unstable, or suffering frequent outages while trying to update the QB payroll function.

How to Successfully Terminate QuickBooks Update Error 12002?

You can easily dismiss the QuickBooks payroll update error 12002 by using the solutions mentioned below –

Solution 1 – Reconfigure the Internet Explorer from the Security Section

You need to ensure that the internet settings are correctly set up to fix the QB error code 12002.
  1. Open Internet Explorer and go to the Gear icon to select Internet Options, and navigate to the Security section to edit the settings.
  2. From the Globe icon, ensure that the security levels are not set as High and select the Never Dial a Connection option from the Connections tab.
  3. Select Never Dial a Connection and checkmark the UAN settings checkbox and add the right address and port number to make sure it is displayed as 80.
  4. Now, from the Advanced section, select Restore Advanced Settings, and choose the Use TLS 1.2 checkbox, followed by exiting Internet Explorer.
  5. Restart Windows and rerun QuickBooks to download the payroll updates again and check if the 12002 error code is eliminated.

Solution 2 – Update Google Chrome to the Latest Release to Run the QB Updates Correctly

You need to ensure that the Google Chrome Browser is correctly set and properly updated by going to the More option and choosing the Update Google Chrome option, and once done, re-launch QuickBooks to run the updates.

Conclusion

If you are getting the QuickBooks error 12002, you can use the solutions mentioned above to address it effectively. If the error message persists, you can call us at 1.855.738.2784 to get direct help from our QB professionals.
Comments (0)
No login
Login or register to post your comment
arrow_back