Talkdesk, a global leader in AI-powered cloud contact centers, has announced its participation in Epic's Pals program, further enhancing the integration of its Talkdesk Healthcare Experience Cloud™ with Epic's electronic health record (EHR) software. As the first CCaaS vendor in the Pals program, Talkdesk aims to provide efficient and personalized patient interactions by combining its advanced voice and digital contact center capabilities with Epic's Cheers CRM suite.

This collaboration facilitates closer technology access, go-to-market support, and technical assistance between Epic and Talkdesk. The two companies plan to co-innovate to offer integrated patient experience solutions with enhanced voice and digital contact center features directly integrated into Epic's CRM suite.

Talkdesk's Healthcare Experience Cloud, powered by AI, focuses on improving patient access, revenue cycle management, and patient services. By closely synchronizing communication platforms and EHR systems, Talkdesk and Epic aim to deliver personalized and connected patient experiences.

Through this partnership, Talkdesk aims to transform patient experiences and ensure the convenience and personalization that patients expect and deserve. This collaboration aligns with the industry's growing emphasis on patient experience and connectedness.