Introduction

QuickBooks is a powerful accounting software that facilitates seamless financial management for businesses. However, users may encounter occasional errors that can disrupt their workflow. QuickBooks Error Code H505 is one such issue that affects multi-user mode, preventing users from accessing a company file on a network. In this blog post, we'll delve into what QuickBooks Error H505 signifies and provide a step-by-step guide on how to resolve it.

Understanding QuickBooks Error Code H505

QuickBooks Error H505 is a part of a group of errors referred to as H-series errors, which are primarily associated with multi-user mode issues. Error H505 occurs when QuickBooks Desktop is unable to establish a connection with the server or another computer hosting the company file. It can manifest with the following error message: "Error H505: This company file is on another computer, and QuickBooks needs some help connecting."

Common Causes of QuickBooks Error H505

Several factors can trigger QuickBooks Error H505:

1. Incorrect Hosting Configuration: In a multi-user setup, if the hosting configuration is not set correctly, QuickBooks may struggle to communicate with the server hosting the company file.

2. Firewall Issues: Firewall settings or third-party security software can block communication between computers on the network, leading to Error H505.

3. Damaged or Missing .ND File: QuickBooks uses Network Data (.ND) files to locate company files on the network. A corrupted or missing .ND file can result in H505 errors.

4. Incorrect DNS Settings: Misconfigured DNS settings on the server or workstations can disrupt network communication and trigger this error.

5. Server Not Running: If the QuickBooks Database Server Manager (QBDBSM) service is not running or is outdated on the server, it can cause Error H505.

Troubleshooting QuickBooks Error Code H505

To resolve QuickBooks Error H505, follow these troubleshooting steps:

1. Verify Hosting Settings:

   • Ensure that hosting is turned off on all workstations except for the server hosting the company file.
   • Open QuickBooks on the server and go to "File" > "Utilities" > "Host Multi-User Access." This should be enabled.

2. Check Firewall Settings:

   • Configure your firewall settings to allow QuickBooks communication.
   • Add QuickBooks executable files (e.g., QBW32.exe and QBDBMgr.exe) to the exceptions list of your firewall.

3. Recreate .ND Files:

   • Locate the company file folder on the server and find the corresponding .ND file.
   • Delete the .ND file.
   • Open QuickBooks Database Server Manager and rescan the folder to create a new .ND file.

4. Verify DNS Settings:

   • Ensure that the DNS settings on the server and all workstations are correctly configured to use the server's IP address as the primary DNS.

5. Update QuickBooks and Database Server Manager:

   • Make sure QuickBooks and the QuickBooks Database Server Manager on the server are updated to the latest versions.

6. Restart QuickBooks Services:

   • On the server, press Windows + R, type "services.msc," and press Enter.
   • Locate the QuickBooksDBXX service (XX indicates the version), right-click, and select "Restart."

Conclusion

QuickBooks Error Code H505 can be a hindrance to multi-user collaboration, but with proper troubleshooting and configuration adjustments, you can resolve it. Always ensure that your hosting settings are correct, your firewall is configured to allow QuickBooks traffic, and .ND files are up to date. Additionally, keep your QuickBooks software and QuickBooks Database Server Manager updated for smoother operations in a multi-user environment. If you encounter persistent issues, consider consulting with a certified QuickBooks ProAdvisor or contacting QuickBooks support for further assistance.

Related Article: QuickBooks file needs to be updated                        error code 40003 QuickBooks