Vonage, a leading global provider of cloud communications and a subsidiary of Ericsson, has been recognized as a leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). The recognition places Vonage in the Leaders Quadrant for both Ability to Execute and Completeness of Vision. Vonage CEO Rory Read emphasized the importance of flexible and intelligent communication between consumers and businesses, highlighting the role of CPaaS in enabling communication on various channels. Vonage's CPaaS capabilities and developer resources empower businesses to integrate communication into applications and workflows, enhancing customer engagement and overall experiences.
Gartner evaluates vendors in the CPaaS Magic Quadrant based on their Completeness of Vision, which includes factors like innovation and market understanding. Vonage's Communications Platform offers programmable components, such as the Vonage AI Acceleration Suite and AI Studio, for building applications with AI-powered conversational workflows.
Vonage stands out as one of only two vendors recognized across all three Magic Quadrant reports, covering CPaaS, Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS). Vonage's CPaaS is part of the broader Vonage Communications Platform, which includes UCaaS, CCaaS, and Conversational Commerce applications. Vonage's approach to cloud communications aims to transform how businesses communicate and operate, providing flexibility for meaningful engagements.