From Support to Strategy: The New Face of Digital Banking Service
In today’s world of speed and personalization, customer service is no longer a support function in banking—it’s a strategic differentiator. Neobanks (digital-only banks) are leading the charge by delivering tech-first, customer-centric experiences that traditional banks are struggling to match.
1. No Branches, No Problem
What was once seen as a limitation—no physical branches—is now an advantage. Neobanks like RazorpayX (India)... moreFrom Support to Strategy: The New Face of Digital Banking Service
In today’s world of speed and personalization, customer service is no longer a support function in banking—it’s a strategic differentiator. Neobanks (digital-only banks) are leading the charge by delivering tech-first, customer-centric experiences that traditional banks are struggling to match.
1. No Branches, No Problem
What was once seen as a limitation—no physical branches—is now an advantage. Neobanks like RazorpayX (India) and Nubank (Brazil) offer seamless mobile-first banking, allowing customers to open accounts, resolve issues, and manage finances entirely through their phones.
2. Personalization at Scale
Neobanks use real-time data and AI to tailor financial services to individual needs. Platforms like Revolut and Monzo offer smart alerts, AI-driven product suggestions, and behavioral insights, creating trust without needing human agents. https://fintecbuzz.com/digital-only-banks-customer-service-revolution/
