QuickBooks has been the leading bookkeeping software in its industry after its release by Intuit a few decades ago. The software can also execute punctual payroll in an organization and accumulates the data to be later used for tax filing. Despite all these qualities, QuickBooks can develop internal issues that negatively impact the software’s output. QuickBooks error PS038 develops right in between the payroll update process, causing a failure in the process and followed by a software crash. But you don’t need to worry, as this blog will help you understand the reasons for this error and the steps you need to take to fix it.
If the troubleshooting procedure seems complex to you, take the assistance of a QB support team at +1-855-948-3646.
Reasons
The conditions favorable for this error to occur are mentioned underneath-
- If the paychecks you sent are undelivered and stuck in the ‘online to send.’
- If the programs running on your computer, interrupt the background processes of QuickBooks, forcing them to stop or turn unresponsive.
- QuickBooks has been internally damaged due to missing program files after a faulty software installation on your PC.
Procedure
The procedure described below can be used to tackle this QuickBooks error-
Solution- Find out the stuck paychecks and edit some of the settings
QuickBooks allows you to create or share paychecks during the payroll. If the paychecks fail to deliver due to network connectivity issues or any other mishaps, they accumulate in the ‘Online to send’ section. Any fresh paychecks you try to send will get lined up in the delivered paychecks, and you’ll receive this error. Do as per the steps below to identify the undelivered paychecks and shuffle them-
- Open QuickBooks on your server computer.
- Go to the Edit menu and click on the Find option.
- Navigate to the Choose Filter section in the Advanced tab and open the Filter list.
- Click on Detail level and tap Summary only.
- Scroll down to look for Online s in the Filter list and select Online to send.
- Tap Find to view all the paychecks that aren’t delivered.
After the stuck paychecks are found, follow the steps given below to make some changes in their settings-
- Select the oldest or the first stuck paycheck and click on the Paycheck Detail option.
- Navigate to Earnings in the Review paycheck window and add a new earning item identical to the previous item in the list.
- Tap No in the Net pay locked option.
- Do not make any sort of changes to the net pay & tax amounts.
- Click Save & close.
- Hover over the paychecks again and click on the Paycheck Details option.
- Delete the earning item you recently added in earning items.
- Do not change the tax amounts, and click on Ok.
- Go to all the stuck paychecks and repeat the steps given above to remove them.
- Reopen QuickBooks and try to download the payroll update again.
The issue will be resolved after applying the procedure mentioned above.
Conclusion
We have reached the end of our blog that presents insights into QuickBooks error PS038. You read about the reasons for this error and the effective methods to counter it. We expect you to apply the procedure on your QuickBooks to eliminate the payroll update error.
If any issues arise while applying the procedure, dial +1-855-948-3646 to contact a QB support team for help.
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