The top law firms have competent lawyers who are receptive to their customers' worries and sympathetic to their predicament. They are also worried about achieving their overall objective through the firm's representation. When some lawyers look at their clients, they perceive an opportunity to bill their entire fee for a significant settlement. These lawyers don't care about their clients in a basic ethical way. The finest legal companies have lawyers who always operate in their customers' best interests and look out for their needs. Even better, some law firms hire brand-new lawyers and begin the legal process from scratch with them.