Kore.ai, a leader in generative and conversational AI, has made its Kore.ai Voice Gateway for Genesys Cloud CX a Premium Application on Genesys AppFoundry, a marketplace for customer and employee experience solutions. This integration empowers Genesys users to provide top-tier customer service within their contact centers by utilizing generative AI-powered conversational IVR. The Voice Gateway skillfully directs conversations to voice and digital channels, offering 24/7 customer support and personalized self-service, which enhances customer satisfaction and operational efficiency. As a Gartner Magic Quadrant leader, Kore.ai aids companies in delivering exceptional experiences on voice and digital platforms. Their Experience Optimization (XO) Platform unifies conversational AI, contact center AI, and Insights AI to improve customer satisfaction and operational effectiveness.
Kore.ai has also integrated Large Language Models (LLMs) such as OpenAI's GPT-3, promoting a "Better Together Strategy" that enhances customer service and contact center operations. Kore.ai's Voice Gateway for Genesys Cloud CX streamlines setup and configuration and is crucial for brands seeking to boost market performance. Kore.ai is a respected provider of AI technology trusted by numerous partners and Fortune 2000 companies, with a strong patent portfolio and recognition as an AI leader and innovator by top analysts. Headquartered in Orlando, they have a global presence to support clients worldwide. For more information, visit kore.ai.