SANDSIV, a global leader in Voice of the Customer (VOC) and Customer Experience Management (CXM) solutions, concludes the year by unveiling advanced AI-driven features in the sandsiv+ platform. This update strengthens the platform's AI foundation, delivering enhanced capabilities globally. Positioned at the forefront of CX innovation, SANDSIV's suite of AI tools introduces automated data labeling, precise sentiment analysis, sophisticated topic detection, in-depth journey analysis, and actionable recommendations. These tools, accessible across multiple languages, revolutionize how businesses engage with customers, employees, partners, and prospects. Emphasizing data privacy and security, SANDSIV ensures impenetrable protection of customer data, reinforcing its commitment to responsible data management. Karl Warnsing, SANDSIV's Product Manager, states that the suite exemplifies their dedication to enriching experiences, empowering businesses, and setting transformative standards in CX. Federico Cesconi, CEO at SANDSIV, emphasizes their unwavering commitment to being the unparalleled AI-powered CX Enterprise solution, promising continuous advancements to meet evolving business needs.

 

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